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General conditions

General terms and conditions of www.cohausingvalencia.com

The following terms and conditions show our commitment to the residents of Cohausing and represent our contract with you when you stay in one of our rooms. We kindly ask you to read carefully the items contained in this contract.

Cohausing residents are responsible for checking the validity of the terms and conditions on this page. By using the services of this page, you are implying that you agree and accept these terms and conditions and any future changes made prior to your stay in the house. It is essential to accept these terms and conditions in order to book and to access the house and the spaces within it.

MINIMUM STAY

  • The minimum stay may vary depending on the specific room and/or season (see the detailed description for each room). 
  • In general, the minimum stay is ONE MONTH.

PRICES

  • Prices are always shown in EUROS (€) and may vary depending on the time of year or special events, depending on the specific room.
  • Therefore, www.cohausingvalencia.com reserves the right to update any changes to them automatically on the website.

BOOKING PROCESS

Our automated system for availability and pricing will allow you to choose the room you are interested in and make the reservation directly online.

INITIAL PAYMENT

  • Select the room of your choice on the website and use the online form to fill in the requested information. If you finalize your booking of the room in this first step, the first payment will be made digitally via the payment platform or credit card, which will represent 20% of the total amount.
  • In the event that the credit card is not valid or it is not possible for www.cohausingvalencia.com to effect the charge, a member of our team will contact you using the contact phone number or email that you provided.
  • If it is not possible to amend the credit card number or to contact you through the contact information provided, the reservation may be cancelled. In this case, you will receive an email confirming the cancellation.

RESERVATION CONFIRMATION

  • Once we have received your payment, your reservation will be confirmed immediately and you will receive a welcome email with the details of your reservation (arrival/departure dates, address, details for your contact person, etc.).

SECURE ONLINE PAYMENTS

  • www.cohausingvalencia.com is committed to protecting the data of our residents, both current and future ones.

ARRIVALS AND DEPARTURES

Between 3:00 p.m. and 9:00 p.m. (standard check-in hours), unless you have chosen SELF CHECK-IN, in which case you can check in 24 hours a day, any day of the year.

  • The person making the reservation must send a copy of their personal ID card or passport to Cohausing before arrival.
  • Both check-in and check-out dates are flexible and negotiable as long as there are no other reservations on the dates before or after.
  • Residents need to inform Cohausing of their approximate time of arrival to facilitate a smooth check-in process.
  • Rooms need to be vacated by 11 a.m. on the departure date.
  • We reserve the right to charge an additional day’s fee for late check-outs (departures after 11:00 a.m.) unless it was explicitly approved by the manager.
  • Please note that our office closes at 2:00 p.m.

SECURITY DEPOSIT

www.cohausingvalencia.com reserves the right to require a security deposit of €100 before check-in (this amount may vary depending on the specific room and length of stay). Please check the conditions in the detailed description of each room for more information.

  • Once you have vacated the room, we will inspect it to confirm that you have tidied up and that there is no significant damage or loss of items. If a deposit was required and everything is in order, the amount will be refunded when you check out.
  • Our philosophy at COHAUSING advocates that we use empathy and common sense while carrying out our tasks. With this we want to convey that we will not charge, for example, for minor damage such as a broken plate or wine glass. However, we do ask residents to leave the house tidy and to take out their garbage.
  • On very rare occasions we have had to use the security deposit to remedy such mishaps. We hope you understand that if the property is misused, we must protect the interests of our owners.

EQUIPMENT/SUPPLIES/CLEANING

The rental price includes the normal costs of electricity, gas, and water during your stay. The rooms are cleaned before the arrival of each new resident. Likewise, a fresh set of bedding and towels is provided for each resident.

  • A weekly room cleaning service is provided, and towels and bedding are provided free of charge.
  • Common areas are cleaned daily.
  • On the day of departure, the resident must leave the room in an acceptable condition (tidy and clean).

CANCELLATIONS

Please remember that the reservation fee is non-refundable and non-transferable. Cancellations will only be accepted by email.

  • Failure to show up on the agreed date without written notice of cancellation may result in a charge for the entire stay.
  • Cancellations of any kind, including force majeure, will be subject to these cancellation conditions, as well. We recommend that you always take out travel cancellation insurance to avoid problems.
  • If you cancel or change your reservation 30 days or less before your arrival or are considered a no-show, COHAUSING will charge you the total amount of your reservation.

CHANGES BY THE CUSTOMER

In the event that the customer subsequently changes their arrival/departure dates or the number of persons included in a confirmed reservation, COHAUSING undertakes to find a satisfactory solution whenever possible.

  • However, the total price will not be modified in case the customer wishes to reduce the number of days and/or number of persons of a previously confirmed reservation.
  • In the event that a change of ACCOMMODATION is requested, the customer must cancel the previously confirmed reservation in accordance with the cancellation conditions and then make a new reservation.

CANCELLATIONS AND MODIFICATIONS BY COHAUSING

If a room could not be occupied because of overbooking or for unforeseen reasons not attributable to COHAUSING, COHAUSING will contact the customer as soon as possible and will try to find an alternative option, offering another accommodation of equal or better value.

If this option is not possible, or if the customer does not accept the modification, the reservation will be cancelled and the customer will be immediately refunded the total amount paid. No further claims or complaints on the part of the customer will be admissible in these cases.

CLAIMS OR COMPLAINTS

Any claims or complaints should be communicated as soon as possible in order to solve the problem promptly. COHAUSING is committed to finding satisfactory solutions for residents in the event that the claim can be clearly attributed to it. If it is not possible, a suitable or better accommodation will be found at no additional cost to the resident.

COHAUSING shall not be liable for events beyond the company’s control or arising from force majeure or acts of god, such as:

  • Noise caused by construction work near the house
  • Power/gas outages or water shortage not attributable to Cohausing 
  • etc.

No complaints or claims will be accepted following departure, which means that any right to compensation or remedy will be forfeited on departure.

PERSONAL RESPONSIBILITY

The resident agrees to respect the rules of conduct for all house residents and in particular the quiet hours.

  • It is strictly forbidden to use the rooms for parties or other celebrations (whether spontaneous parties, bachelor parties, etc.).
  • It is strictly forbidden to exceed the maximum occupancy of a room (the maximum number of residents allowed to stay in a room).
  • The resident also promises to follow the instructions of use and maintenance indicated by the company and to respect the regulations in terms of noise, garbage collection, normal consumption of electricity, water, etc.
  • There is absolutely no smoking in the rooms and common areas.
  • Quiet hours are between 10 p.m. and 8 a.m.
  • No pets of any kind are allowed.
  • In case of any violation of the above-mentioned obligations, COHAUSING has the right to ask the resident to vacate the room and the resident will not be entitled to any kind of financial compensation.
  • Neither COHAUSING nor the owners shall be liable for any direct or indirect damage that may be caused as a result of the use of the room, including but not limited to damage, loss after fire, theft, or delinquency.

By booking with COHAUSING you agree to refrain from engaging in dangerous, offensive, noisy, illegal, or immoral activities on the property, as well as any activity that could create discomfort among the residents of the property or the inhabitants of the adjoining houses. You will be responsible for the cost of all damages caused by you or another member of your party.

OUR WEBSITE

All descriptions and information shall apply to the rooms as they are published here. COHAUSING makes every effort to maintain the accuracy of the information provided on the website and to check the details whenever possible; however, COHAUSING is not responsible for any errors or omissions that may arise.

COHAUSING reserves the right to change at any time the information published on the website such as prices, descriptions, and images. COHAUSING also reserves the right to update any of its conditions of use at any time in case it is required and in accordance with the company’s purpose of business.

DISPUTE RESOLUTION

For any legal matters, for any concerns regarding our website, or for any issues arising from sources that depend on it, Spanish law shall apply. The Courts and Tribunals of Valencia, Spain and, where appropriate, the Consumer Arbitration Courts or similar with which we are associated shall be deemed the competent authorities for the resolution of all disputes arising from or related to the use of this website at the time of the dispute.

  • If you wish to file a claim related to the use of our services, you can contact us by email at the email address or by mail to the postal address listed above; an amicable solution in the first instance will always be the initial goal.
  • Lost and found items will be kept for a period of one (1) month.
  • It is your responsibility to ensure that the necessary precautions are taken against theft. Remember to close the door properly as well as close all windows when you are not in your room or the house, etc.
  • Please make sure that your personal insurance coverage or your travel insurance (and that of the other members in your group) protects you in the event of an unfortunate accident or illness during your stay.

In the unlikely event of theft or damage to persons or personal property, fire, terrorism, civil disturbance, or other force majeure circumstance, neither the rental agency nor the building owners are liable for direct or indirect damages suffered.